Last updated: October 10, 2026
This policy explains where we ship, what it costs, how long orders take and what to do when your order arrives.
- Shipping cost
- Free on every order
- Processing time
- 1–3 business days
- Delivery time
- 3–5 business days after shipping
- Ships to
- 48 contiguous states and DC
Where we ship
We ship to street addresses in the 48 contiguous US states and Washington, DC.
We do not ship to Alaska, Hawaii, Puerto Rico or other US territories, PO boxes, or APO/FPO/DPO addresses, and we do not ship outside the United States. If an order is placed with an address we cannot serve, we cancel it and refund it in full.
Shipping cost
Standard shipping is free on every order. There is no minimum order value, no handling fee. Checkout always shows your shipping cost before you pay.
Processing time
Orders are processed within 1–3 business days of payment. Business days are Monday through Friday, excluding US federal holidays. An order placed on a weekend or holiday starts processing on the next business day.
We may contact you to confirm an order before it ships, for example to verify the address or the payment. Processing time starts once that is settled.
Delivery time
Estimated delivery is 3–5 business days after the order ships. Counting processing, most orders arrive 4–8 business days after you place them.
Delivery times are estimates, not guarantees. Carrier delays, weather and incorrect addresses can add time. If your order is running late, contact us and we will find out why.
Tracking your order
We email a tracking number when your order ships. Tracking can take up to 24 hours to show its first update. An order with more than one carton may arrive in separate deliveries, each with its own tracking number.
Check your order when it arrives
Look over the carton before the driver leaves. If you see damage, write it on the delivery receipt before you sign, and take photos of the carton and the product.
If your order arrives damaged, is missing parts or is not what you ordered, contact us within 7 days of delivery at support@benmos.store with your order number and photos. We will send a replacement or refund you in full, and we pay the shipping. Please keep the carton and packing material until the problem is resolved. See our Returns & Refunds Policy.
Lost or delayed shipments
If your tracking has not updated for 5 business days, or it shows delivered and you do not have the order, contact us. We open a trace with the carrier. If the carrier confirms the shipment is lost, we send a replacement or refund you in full.
Address changes
If you need to correct your address, contact us as soon as possible. We can change it only before the order ships.
Undeliverable and refused orders
If an order comes back to us because the address was wrong, nobody was available for delivery, or the delivery was refused, we contact you to arrange a new delivery or a refund. A refused delivery that is not damaged is handled as a return under our Returns & Refunds Policy.
Sales tax
Any sales tax that applies to your order is calculated from your shipping address and shown at checkout before you pay.
Contact
Benmos
15626 SE Martins St, Portland, OR 97236, USA
Email: support@benmos.store
Phone: (503) 661-3726
Hours: Monday–Friday, 9:00 AM–5:00 PM PT